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Shipping, Returns &
Policies

Security and Personal Information

At Natural Hair Shield, your privacy and security are our top priorities. When you create an account with us, we ask that you take steps to keep your login details private. Please do not share your username, password, or any other account information with others. This helps to ensure the security of your personal data and protects your access to our services.

From our end, we are committed to maintaining the confidentiality of your personal information. We employ industry-standard security measures to protect your data from unauthorised access or disclosure. Rest assured, we will never share your personal details with third parties without your explicit consent, except as required by law or necessary to fulfill your requests (e.g., shipping information for orders).

Your trust is important to us, and we are dedicated to safeguarding your information every step of the way. If you have any concerns or questions about your privacy or security, please don't hesitate to contact our support team.

Delivery

UK Standard Delivery £3.99 - (2-5 Working days).
Next Day Delivery £5.99 - (1-2 Working days).
UK Next Day Delivery Free (Orders over £60) Automatically applied at checkout.

SHIPPING TO EUROPE

Europe standard tracked & signed for flat rate £15.00 - (7-15 working days).

PLEASE BE AWARE THERE MAY BE DELAYS DUE TO ONGOING STRIKES!

Returns & Exchange Policy

If you are a customer in the United Kingdom, you will have 14 calendar days to return your order for reasons listed below in SECTION A. The 14 day refund period starts from the day your order is shipped. You will always receive a conformation email once your order has been dispatched. Find out how to return your item(s) in SECTION B.

If you receive faulty goods, we may also request that you return these goods and/or we may repair or replace them.

Faulty Goods

Please return your item(s) to us within 10 days after finding the fault, and remember to get in touch before returning. You can do this by emailing (info@naturalhairshield.com) and a member of our team will assist you.

Please do not use any faulty items after finding the fault, or we may not be able to provide a refund or exchange your item.

SECTION A - 1. Item is faulty, 2. Customer changed their mind and cancelled their order within a 2 hour time frame from when the order was placed. This saves any disappointments of delivery charges not being refunded, or order being shipped. 3. Wrong Size (Too small/big), 4. Not as described or any mistakes made by Natural Hair Shield directly. 5. Hair products cannot be returned due to hygiene, health & safety purposes. (Unless the product has arrived damaged. A picture evidence must be emailed to our customer service team - info@naturalhairshield.com). If that is the case, then a replacement of the items will be shipped (not refunded).

SECTION B - The cost of delivery will not be included when refunds are processed. Cost of returns to be covered by the customer.

(Sale Items cannot be returned, refunded or exchanged).

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